VYNEXA Return, Refund & Exchange Policy

7-Day Return/Exchange Window

Customers can contact us within 7 days of receiving their order to request a return or exchange.

Eligible Reasons

Returns or exchanges may be requested if the product is defective, damaged during delivery, or the wrong item was received.

Conditions

• Please keep the product, accessories, packaging and proof of purchase.
• Contact us before sending any item back.
• Return or exchange requests are subject to inspection and approval.
• Used, physically damaged by the customer, or incomplete products may not qualify, subject to applicable consumer rights.

Refunds

Approved refunds will be processed to the original payment method, where possible. Processing time may depend on the payment provider.

How to Request

Email: vnventures19690101@gmail.com

Please include your order number, a description of the issue and clear photos or videos where relevant. We will share the return instructions after reviewing your request.

Return Shipping

For damaged, defective or incorrect items, please contact us before arranging return shipping so we can advise you on the process.

Return Address

Will be provided by VYNEXA after the return request is approved.